Frequently Asked Questions (FAQ)
1. What materials are your jewelry pieces made of? We take pride in using only high-quality materials for our jewelry. we exclusively use 14k and 18k gold in Yellow, Rose or White as well as Platinum, precious gemstones such as Diamonds of all colors shapes and sizes, Sapphires, Emerald, Tourmalines, Onyx , Turquoise, Lapis Lazuli, etc. Let us know what stone you are looking for and we will find it for you. We also use Enamel for colors.
1.5 What is Enamel ? The process of applying enamel involves fusing powdered glass to the metal surface at high temperatures. The powder melts and forms a liquid glass layer, which adheres to metal. This creates a strong, smooth, and glossy finish. Enamel provides jewelry with a brilliant and long-lasting stone like surface that resists tarnishing and maintains its beauty over time it has an infinite array of colors and transparencies. It has been used in artistic and decorative applications for centuries, and the skillful use of enamel continues to be a cherished art form today.
2. Do you offer custom jewelry design services? Yes, we offer custom jewelry design services to bring your unique visions to life. Our team will work closely with you to create a one-of-a-kind piece that reflects your style and preferences. Go to our Custom page to find out more details on how to get a custom order. We also offer Whatsapp video calls or Zoom calls to give our clients full confidence in getting a custom piece, even from far away!
2.5. How long does custom jewelry process take ? We take pride on doing one of the best work in the industry, from sourcing the best stones to perfecting the piece shape to the most brilliant engraving you could imagine. And that takes time, our team takes about 60 to 90 days from sketch to final product, we do provide rush services for extra cost, but if you are planning an engagement party or a wedding ,please contact us as soon as possible to start the process and have your dream come true in time!
3. How can I find my ring size? To find your ring size accurately, we recommend visiting any jewelry store, and asking to get your finger sized, we work with the American sizes. If you are in Europe let us know to be able to help you with the correct measurements. .
4.Does my finger size change with the weather ? Yes, the size of your fingers can change with the weather. It is a common phenomenon that many people experience. During colder weather, your fingers tend to shrink due to vasoconstriction, which is the narrowing of blood vessels in response to the cold. This can result in a temporary decrease in finger size.
On the other hand, in warmer weather, your fingers may swell slightly due to vasodilation, which is the widening of blood vessels. This happens as your body tries to cool down and regulate its temperature. Consequently, your fingers might feel a bit larger during hot and humid conditions.
It's important to be aware of these changes, especially when getting your finger sized. Additionally, it's always a good idea to remove rings before engaging in activities that could cause your fingers to swell significantly, such as during vigorous exercise or exposure to high temperatures, to avoid any discomfort or the risk of getting the ring stuck
5. Do you offer international shipping? Yes, we offer international shipping to many countries around the world. During the checkout process, you can select your country, and the shipping options and costs will be displayed accordingly. We mostly use DHL with our international orders since they have the quickest and most reliable service, we always add the maximum insurance possible.
6. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with the jewelry bought from our collection we offer a return and exchange policy within 10 days of purchase. When it comes to custom pieces its a bit different as we are making the piece tailored to you with your specifications, there is no return or exchange, on the other hand you will approve a sketch of the ring with all the details and we will go over everything so you have no questions left unanswered before we start the process of making the piece.
7. Can I get my jewelry piece repaired if it gets damaged? Yes, we provide jewelry repair services for pieces purchased from us. Whether it's a broken chain or a damaged setting, our skilled jewellers will carefully assess and repair your jewelry to restore its original beauty.
8. How should I care for my jewelry pieces? Proper care can help maintain the beauty and longevity of your jewelry. We recommend storing your pieces in a jewelry box or pouch when not in use and avoiding contact with harsh chemicals or excessive moisture. Every piece we make comes with care instructions and a professional polish cloth meant to be used to give that extra shine when you feel the need. we recommend only washing the jewelry with mild liquid soap and warm water.
9.Does gold tarnish? Yes, gold can tarnish and develop scratches over time, just like any other precious metal. However, compared to metals like silver, gold is more resistant to tarnishing. To preserve the luster and beauty of your gold jewelry, we recommend taking some precautions:
Avoid exposure to household bleach and harsh cleaning products: These chemicals can quickly cause gold to discolor and potentially lead to deterioration.
Store your gold jewelry safely during certain activities: To minimize the risk of damage, remove your gold jewelry when engaging in the following activities:
- Performing household and outdoor chores (i.e., cleaning and gardening)
- Showering, bathing or swimming in pools, hot tubs, hot springs, and the ocean
- Using lotion, hair products, fragrances, and other cosmetics
- Exercising at the gym or participating in contact sports
- Preparing meals where contact with corrosive substances is possible
By following these guidelines and providing proper care, you can enjoy your gold jewelry for many years to come. Additionally, regular cleaning and maintenance by our professional jewelers can help restore the brilliance of your gold pieces if they do show signs of wear.
10. Do you offer gift wrapping services? Certainly! Our Jewelry already comes in a very nice package but if you would like anything extra just let us know !
11. How can I contact your customer support team? You can easily get in touch with our friendly customer support team through our Contact Us page on our website. or by email firstname.lastname@example.org .We are here to assist you with any inquiries, concerns, or feedback you may have.