Before emailing us, here are a few things to keep in mind:
Please let us know your ring size in American sizing chart. If you don't know your size, any jewelry store can help you find it. Resizing a ring can be tricky depending on the design, so it's important to get it right from the beginning.
We work with 14k and 18k Yellow, White, or Rose Gold as well as Platinum, but we do not work with silver. Please let us know what metal you would like.
We work with pretty much any kind of stone, so feel free to specify the type of stone you want. Some stones are more delicate than others, and we will guide you towards the best option for your piece. We mainly work with diamonds, rubies, sapphires, emeralds, opals, onyx, turquoise, and various colors of tourmalines.
When you send your first email, try to keep it simple and focus on explaining the design you have in mind. Reference photos are the best way to explain details. If you're not sure what you want, explain the main idea, and we can help you with the details.
Once we arrange the details and receive the deposit, we will present you with a drawing sketch of your piece with all the specifications to be previewed. Any changes will be arranged from there, and we will only proceed once you are fully satisfied with the sketch and all your questions have been answered.
Our lead time is between 30 to 90 days, depending on the season and demand. We will let you know once we have set all the details. Please note that during holiday seasons, we are usually very busy, so plan ahead.
We have worldwide shipping, so don't forget to let us know where you are located.
The deposit is non-refundable, but we work case by case.
Please feel free to contact us with any questions you may have.